Because medical cannabis is derived from a living crop, availability can sometimes fluctuate due to growing and supply factors. If a prescribed product is temporarily unavailable, you’ll be notified through your account and guided to select an appropriate alternative in line with your clinician’s recommendations.
Once your chosen pharmacy receives the prescription, they’ll contact you directly with a secure payment link so you can pay for your medication.
After payment:
To avoid running out of medication, patients can request their prescription from 14 days prior to when they may run out.
If you’re unsure whether you need a follow-up appointment or can request a repeat directly, our patient support team is here to help.
Once your prescription has been issued, your medication is prepared and delivered through a clear, regulated process involving your chosen pharmacy. Using your online account and planning ahead for repeat prescriptions can help keep your treatment running smoothly.
If you have questions about appointments, prescriptions, or your account, our Curaleaf Clinic patient support team is here to help. For delivery or collection queries, your dispensing pharmacy will be best placed to assist.
If you’re just starting out your medical cannabis journey, head to our getting started page to find everything you need to know about Curaleaf Clinic. Or you can complete our our eligibility assessment to help you understand whether you could be suitable for a consultation.
Delivery costs are set by the dispensing pharmacy and may vary depending on the courier used. Services can include options such as DPD or Royal Mail.
At Curaleaf Pharmacy:
From Curaleaf Pharmacy, most prescriptions are dispatched within 1–5 working days once payment has been completed. You can track the status of your prescription and delivery through your Curaleaf Clinic online account.
Delivery times can vary depending on:
No. Your prescription does not have to be sent to Curaleaf Pharmacy. Our patient support team can help you choose a pharmacy that best suits your needs and preferences.
Yes. Your prescription can be sent to a local community pharmacy.
If your prescription is sent to a pharmacy, delivery and collection arrangements will be managed by that pharmacy.
If you experience an issue with delivery, please contact your dispensing pharmacy directly, as they’re responsible for packaging, dispatch, and courier arrangements.
For questions about your prescriptions, the Curaleaf Clinic patient support team is always happy to help.